FAQ

 

GENERAL FAQ

Q: Can I exchange my item if there was a defect?
A: If you happen to spot a defect and if the product is opened and unused, please take a photo and video of it and email to us at info@queenpowerr.com OR contact us on Instagram immediately after you've received your item. Delivery will be waived. However, not to worry because all items will be checked before shipping. 

Q: Can I cancel my order? 
A: Once payment has been made and your order has been processed, we are only able to send you store credits in the form of digital gift card. It will be sent to you via email. 

Q: How do I use my digital gift card for my next purchase?
A: Simply key in the code provided with your digital gift card upon check out.

Q: How can I apply the discount code?
A: When there are ongoing promotions, the discount code will automatically be applied upon checking out. 

Q: I have opted for bank transfer as my mode of payment. How do I go about that?
A: You may either PayLah! OR PayNow to 8893 3896. Once payment is done, kindly screenshot and send it to us via Whatsapp with your order number and your order will be packed and send after your payment is verified. 

Q: How long does it take for my order to reach me? 
A: Every order made before 9pm, courier will be arranged for next day pick-up and it should reach you within 2 - 3 working days. Every order made after 9pm, courier will be arranged for the day after for pick-up and it should reach you within 3 - 4 days. Usually within 2days. Contact us @ 8893 3896 via Whatsapp should you have any concerns related to delivery and/or product details. 

**If you've opted for same day delivery, your parcel will be delivered by 9pm. (Between 11am ~ 9pm)

Q: Do you ship internationally? 
A: Yes. Please contact us for more information. We are based in Singapore. 

Q: I'm interested in distributing the products on your webstore, how do I go about it?
A: Please contact us over at Instagram @QUEENPOWERRR / contact us via our web store under the "Contact Us" menu tab. 

 

SUSENJI MOFA+

Q: What is Susenji MOFA+?
A: An orange+passionfruit flavoured detox drink that is high in fibre. A light and refreshing tart texture and tasty drink. An essentially healthy diet supplement drink. Infused with the latest technology of Cooltox Natural Plant Extract to enhance the effect of detoxification from the original Orange Mofa. 

Q: Are there any harmful ingredients in Susenji Orange MOFA?
A: NO. You may wish to read the list of ingredients under the product page. 

Q: What are the main differences between Susenji Orange Mofa & MOFA+?A: MOFA+ has doubled the effects of detoxification, upgraded version of Orange Mofa. 2 added ingredients:

1. Passionfruit ; Antioxidants, anti-ageing, prevents and remove free radicals (which may darken skin tone / cause pigmentations), improve appetite, increase metabolism rate, improve indigestion 

2. Cooltox NPE ; Prevents & remove free radicals, balance body PH level, reduce blood acidity, high in chlorophyll - acts as internal deodorant, promotes production of red blood cells, anti-inflammatory, reduces body's heatiness. 

Overall, MOFA+ has double effect as compared to Orange Mofa which makes it stronger yet gentle. 

Q: What does Susenji MOFA+ do to our body?
A: It helps to remove toxins that are stubbornly stored in our body. It helps to flatten belly effectively. It absorbs excess fluid of edema, strengthens immunity, inhibits fat absorption, increase satiety to help shed extra pounds, improve metabolism, keeps intestines healthy and clean, improves bowel movements, cleanse your body internally without using harmful ingredients that induce sudden weight loss.

Q: Is Susenji MOFA+ a kind of laxative slimming drink?
A: Straight NO. Susenji MOFA+ does not contain any artificial laxative ingredients or chemicals. It is a detox product, not a slimming product. We maintain and shed pounds healthily. 

Q: Who is suitable to consume Susenji MOFA+?
A: Any genders at any age (12 year old and above), pregnant women, breastfeeding moms, patients with high blood sugar, high blood pressure, high cholesterol, constipation, edema, insomnia, menopause, irregular menstruation, obesity, bad breath, dull skin and acne prone skin.   

NOTE: Pregnant women, please consume only after the three months of pregnancy when the fetus is stable. The recommended dosage is 2-3 packs per week. Consult your gynae before consuming.  

Q: How do I consume Susenji MOFA+?
A: Firstly, pour in a sachet of 15g of Susenji MOFA+ into the shaker. Secondly, add in 120ml ~ 150ml of room temperature water (amount of water can be adjusted to individual’s taste.) Thirdly, shake well until the powder is dissolved completely. Lastly, consume it within 10 minutes as the drink will get thicker as time passes (due to the high fibre in the list of ingredients.)

Q: What can I expect after consumption? 
A: You will experience gentle discharge of stools within 8 ~ 10 hours. 

Q: What are the benefits for long-term consumption? 
A: You will notice that, your metabolism rate has significantly improved, fats stored is greatly reduced, improved digestive system, a more balanced emotions, ease of defecation, glowing and supple skin, better quality of sleep, balanced hormones, detoxification of the liver, gallbladder, colon, your body does not gain weight that easily anymore, improve body odour or, improves menopause symptoms. To know more about MOFA, please click “here”

SUSENJI GOLD GEL

Q: What is Susenji Gold Gel?
A: A fast and efficient way to get slimmer toned legs. It does not sting/burn your skin.

Q: Does it stings/burns?
A: No. Few minutes after applying, you will expect a pleasant warm sensation. It is cool and absorbs well without leaving a sticky layer on your skin. Sometimes you will expect redness and itchiness which are normal symptoms as your blood circulation is stimulated and improved.

Q: How do I use Susenji Gold Gel?
A: Simply just squeeze the bottle lightly to dispense a small amount of gel and roll it at least 10 times on the area where you want to tone up! Tip: a thin layer is more than enough. (Thus, it is worth $66!) Also, use it in the morning when our metabolism is at its peak and use it at night after shower when our pores are opened. 

Q: Are there any harmful ingredients in Susenji Gold Gel?
A: NO. You may wish to read the list of ingredients under the product page. You can only use it externally at any part of your body, except your face. 

Q: How long does a tube normally last?
A: Depends on the area of usage. It will normally last for around 30 days. However, we do recommend our customers to use 2 - 4 tubes to see a constant result. 1st tube is for your body to adapt, 2nd tube is the stage of optimal absorption, 3rd and 4th tubes onwards would show a more permanent result. 

Q: Will my fats rebound if I stop using Susenji Gold Gel?
A: We recommend our customers to use SSJ Gold Gel with regular exercise regimes to maintain and improve your metabolism rate and at the same time able to retain a slim body. Otherwise, complete your Susenji journey with Susenji Orange MOFA. (Check out the bundle deal under “Products”) 

Q: How long does it take to see results?

A: Different people react to Susenji products differently. However, measurable results can usually be seen from half or 1 tube. For optimal results, we recommend 3 - 4 tubes. 

Q: How long does my order takes to reach me?
A: It takes about 2 ~ 4 working days. 

Q: Are all products instocks? 
A: Yes. Unless stated “sold out”

Q: Is it safe to use if I am pregnant/breastfeeding?
A: Yes, only your thighs and calves. Breastfeeding mommies can use at any part of their body, avoid anywhere near breast area.

Q: Is it suitable for sensitive skin?
A: Yes, for all skin types.

SUSENJI NANA

Q: What is Susenji Nana?
A: Susenji Nana is a beauty oral supplement that comprises of 4 main ingredients that possess strong antioxidant and whitening properties, providing the skin its required whitening and anti-aging needs. It stimulates collagen growth and elastin, effectively inhibits over production of melanin thus improving dull uneven skin tone, fine lines, wrinkles, and sagging skin problems. It also helps to restore fairness, allowing your skin to feel soft and look young inside out

Q: What is the main ingredient of Susenji Nana?
A: It contains Saberry that has been used in India for centuries. It is an anti-aging medical ingredient and a health tonic that is known for its youth lasting properties. A very strong modern skin antioxidant and whitening agent, thus it helps to enhance the body's ability to self-synthesize collagen, quickly repairs damaged skin elastic fibers, inhibits the production of melanin, while achieving an effective anti-wrinkle and whitening effect. Hence, restoring delicate, translucent plump, elastic and fair skin

Q: What are the main effects of Susenji Nana?
A: It helps with whitening, brightening, lightening freckles and spots, lightening scars, retaining skin hydration level, reduce fine lines and wrinkles, improve skin elasticity, minimize enlarged pores, improve skin acnes, breakouts, delay skin aging

Q: What is the best timing and how to consume Susenji Nana?
A: It is best recommended to consume it directly before breakfast or before bed time with an empty stomach. Maximum 2 sachets per day. The first recommended time is the moment when you wake up with empty stomach as the gastrointestinal tract is basically empty and absorbs the best during this timing. The second recommended time is at least 1.5 hours after dinner so that the body can absorb best when your body enters into resting state. For best results, take 1 sachet in the day and 1 sachet in the night

Q: How long will I be able to see results? 
A: Depends on individuals' body condition and metabolic absorption rate. Generally healthy skin should be able to see results after consuming for 30 days. Results varies! A healthy skin completes its metabolic cycle every 28 days. For people with poorer absorption rate may take 60 days or more to see results

Q: Can I consume Susenji Nana when I am having my period? 
A: Yes. Susenji Nana does not contain any ingredient that will affect hormones, therefore it will not affect anything related to hormones. During menstruation period, the skin may appear dull, sensitive, lack of radiance, experience active sebum secretion which will cause breakouts. Susenji Nana helps to protect the skin and enhance hydration, brightening and prevent breakouts

Q: Can I consume other supplements while consuming Susenji Nana?
A: Yes. Susenji Nana is a food grade supplement made up of 100% natural ingredients, thus can be pair up with other supplements at the same time without worrying that it will affect other supplements intake

Q: My skin is sensitive and/or prone to breakouts. Can I consume Susenji Nana?
A: Yes. Susenji Nana contains Yeast Ceramide that helps to protect the skin from chemical allergens, has high moisturising ability, and repairs the skin. Torula Yeast is rich in glutathione which helps to maintain normal immune system function, and has antioxidant effects and integrated detoxification effects. Susenji Nana is also rich in grape seed extract and lemon that possess high amount of vitamin C, which helps to repair acne and sensitive skin, promotes would healing, lightens acne scars, promote keratin replacement and helps with skin renewal! Thus, improving acne and sensitive skin. Try to avoid applying makeup for long period of time to prevent clogging of pores, get quality sleep and avoid staying up late, so as not to stimulate the skin to secrete more oil and melanin. In addition, go with a balanced diet, eat more fruits and vegetables, less irritating food, sweets, and friend food

Q: Can I mix Susenji Nana with water to consume?
A: Yes. Each sachet contains 1.5g and it melts finely in our mouth, hence you may also consume directly from the sachet

Q: How do Susenji Nana helps with skin-whitening? Do I still need to take whitening cosmetic injections if I consume Susenji Nana?
A: Susenji Nana contains several ingredients that helps with skin whitening like Saberry, Torula Yeast, Grape Seed Extract and Lemon. Therefore, you do not need to undergo whitening cosmetic injections to achieve fair bright skin

1. Saberry
- Rich in beta-glucoside, high antioxidant properties, inhibit precipitation and production of melanin

2. Lemon
- Whitening properties, high in Vitamin C, strong antioxidants

3. Torula Yeast 
- High level of glutathione which helps to remove harmful free radicals, protect skin cells from oxidative damage, improve skin whitening effect over short period of time

4. Grape Seed Extract
- Reduce damage from free radicals and UV rays, strengthen skin immunity, whitening and brightening, produce translucent and fair white skin texture

Q: Does Susenji Nana helps with just my face or full body?
A: Susenji Nana helps full body to achieve brighter and fairer skin tone. Based on clinical trial results, Susenji Nana improves skin whitening ability up to 180%, skin-brightening ability up to 168% and skin anti-aging abilities up to 153%. However, these results may vary for different people due to different absorption ability and metabolic rate. To achieve better results, pair up with your suitable skin care

Q: I have managed to see results after consuming Susenji Nana. How do I maintain it?
A: We are constantly being exposed to free radicals and UV rays that can affect our skin. Therefore, it is recommended to continue consume Susenji Nana once every two days for maintenance. Maintaining a beautiful skin is a lifetime commitment! 

Q: What is the difference between Susenji Nana and other collagen supplements?
A: Most collagen supplements contain raw resources such as, fish bone, fish skin and fish scales which are used for fish collagen and bone skin collagen uses bovine bone, pig bone, and skin, so it is not suitable for vegetarians. Meanwhile, Susenji Nana utilises the 4 main ingredients that not only helps to brighten and whiten our skin, but it also stimulate the proliferation of collagen and elastin in the body, effectively inhibit the production of excessive melanin, and improve dull skin, wrinkles, swelling and roughness problems, from inside out. Susenji Nana contains natural plant extracts which is extremely suitable for vegetarian consumers

Q: Will I turn darker if I stop consume Susenji Nana?
A: No. Our skin cells are metabolizing non-stop. Pigment cells that are previously lightened after consuming Susenji Nana will return unless there is no proper UV care such as application of sunblock 

Q: Can I consume Susenji Nana when I am having sunburn?
A: Yes. Susenji Nana is an oral supplement, it will not create adverse effect on the surface on our skin. Susenji Nana not only helps to retain skin's hydration & moisture level, it also inhibits the production of melanin and prevent formation of dark spots and freckles. It is best recommended to pair up with your favourite sunblock to attain the best result in protecting and repair of your skin

**TIP: Use a cold wet towel to compress on your sunburnt areas during the 1st golden 24 hours! It will help to soothe your skin, aids in inhibiting melanin production. Your skin may experience dry flaky skin during 48 hours after sunburn. This is the time where our skin cells repair itself. So, we've to moisturise the burnt area during this period and it is extremely important! 72 hours after sunburn is the time for skin to absorb products with whitening properties

Q: Can I consume Susenji Nana when I fall sick?
A: Yes. Susenji Nana is a food grade oral supplement, there will be no adverse effects if you take them when you are taking any medication. Susenji Nana contains high amount of antioxidants and vitamin C which helps to build up body immune system as well. Take Susenji Nana 2 hours after taking any medication

Q: How many sachets of Susenji Nana can I consume?
A: Recommended to take a maximum of 2 sachets per day, 1 in the morning and 1 at night.

Q: What is the difference with powdered and liquid supplements?
A: As a new concept of beauty products, there are many types of whitening products such as powder, granule, liquid, etc. Each different type of whitening product has its own advantages and disadvantages. Liquid whitening products absorb well is its biggest advantage, but because it is liquid, in order to ensure it does not deteriorate during transportation, some flavouring and preservatives need to be added, so the purity is greatly reduced. The biggest advantage of a powdered whitening product is that, it can reach a high degree of purity, as it can be easily absorbed and easy to store. There is no need to worry about damage during transportation. Powdered whitening products are also relatively easy to carry, and it is very convenient to consume everywhere you go

To view before and after photos, visit our Instagram page @queenpowerrr for more information!